We do provide any refund after the product has been sold. However, replacements will be offered, free of cost, only till 48 hours have gone by since your product delivery. For return under any circumstances, the below-mentioned charges will be adjusted from the refund amount. For a COD return, a charge of Rs.150 (shipping + COD charges) will be applicable, and it will be adjusted in the refund amount. For a Prepaid return, a charge of Rs. 100 (shipping charges) will be applicable, and it will be adjusted in the refund amount.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Return shipping courier partner will be arranged by the company.
Non-returnable items:
Items purchased under any discount. Items worth less than Rs.500. Combo items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at moumita@uthretail.com.
For other exception reasons, a charge of Rs. 100 (shipping charges) will be applicable, and you must pay to process the replacement. Not applicable for order value below Rs. 500. We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at moumita@uthretail.com.
Shipping
To return your product, you should mail your product to UTH Retail
Nainan Para, Baranagar, Kolkata-700036, West Bengal.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.