Lavanya Jewellery

Terms and Conditions

1. About Lavanya

Welcome to Lavanya! These terms and conditions govern your use of our website and the purchase of handcrafted jewelry products from Lavanya. By accessing and using our website and purchasing, you agree to be bound by these terms and conditions. Please read them carefully.

2. Definitions

"Lavanya," "We," "Us," or "Our" refers to Lavanya. "You" or "Customer" refers to the person accessing our website and making a purchase. "Products" refers to the handcrafted jewelry items on our website.

3. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we cannot guarantee that all information is entirely error-free, and we reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Orders and Payments

By placing an order through our website, you agree that the information provided is accurate and complete. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at our discretion. Product prices are listed on our website and are subject to change without notice. Payment must be made at the time of placing the order. We accept payment through Net Banking, Debit Card, Credit Card, UPI and Cash on Delivery. We use secure payment gateways to protect your financial information. However, we are not responsible for unauthorized access to or loss of your payment information.

5. Shipping and Delivery

We will make every effort to ensure prompt delivery of your order. Delivery times may vary based on your location and the availability of the product. Any delivery dates provided are estimates and not guaranteed. We are not liable for any delays in delivery that are beyond our control, such as customs delays or natural disasters. Shipping charges and applicable taxes or duties will be added to the total order price.

6. Returns and Refunds


We do provide any refund after the product has been sold. However, replacements will be offered, free of cost, only till 48 hours have gone by since your product delivery. For return under any circumstances, the below-mentioned charges will be adjusted from the refund amount. For a COD return, a charge of Rs.150 (shipping + COD charges) will be applicable, and it will be adjusted in the refund amount. For a Prepaid return, a charge of Rs. 100 (shipping charges) will be applicable, and it will be adjusted in the refund amount. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Return shipping courier partner will be arranged by the company.

Non-returnable items:
  • Items purchased under any discount
  • Items worth less than Rs.500
  • Combo items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at  For other exception reasons, a charge of Rs. 100 (shipping charges) will be applicable, and you must pay to process the replacement. Not applicable for order value below Rs. 500.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at


To return your product, you should mail your product to UTH Retail Nainan Para, Baranagar, Kolkata-700036, West Bengal.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Intellectual Property

All content on our website, including but not limited to images, logos, text, and product descriptions, is the property of Lavanya and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

Our liability for any claims arising from your use of our website or the purchase of our products is limited to the purchase price of the product in question. We are not liable for any indirect, incidental, special, or consequential damages resulting from using our products or website.

9. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Maharashtra. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Maharashtra.

10. Amendments

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.