Lavanya Jewellery

FAQs

01. The order

How should I care for my jewelry?

Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold-plated jewelry to tarnish, keep your pieces in a dark, cool, and dry place to avoid this. Our best advice would be: to wear your pair often (this helps lessen oxidation), and keep them in the cotton pouch when not in use. Also, please refer to the individual product to see the care to be taken.

Quality Guarantee

All our jewelry are handmade and unique, which means there would only be one piece available for any of the design. The products are made with extreme care and the best available material to ensure the best quality.

What are your payment methods?

We accept payment through UPI, Credit/ Debit Card, and Net Banking through a secured payment gateway provided by CC Avenue. COD is not available at this point in time

Order Issues?

For any issues please get in touch with us at support@lavyaonline.com. Please allow us 24 Hrs to reply to your queries.

02. Shipment

What is your Shipping Policy

For the Shipping Policy please refer to the Policy Page.

I need to update my shipping address!

Please contact our customer support within 6 hours of placing order to update your shipping address.

What are your shipping fees?

As of now, the Shipping is free for our customers as we want to grow. Smile, the shipping is on us.

What is your return & exchange policy?

Please refer to our policy page to get more details about our return and exchange policy.

How long will it take for me to get my order?

You should receive your order within 7 days of purchase. We use express shipping so that you get your favorite piece as early as possible.

Compare0