All orders are shipped within 1-2 working days, and it typically takes 7-10 working days for the order to reach if it is custom-made.Please note that the transit time mentioned for delivery is only for ideal scenarios. All our products are authentic and handmade, as we work directly from the source. We have to rely on the time taken by the artisans so that we can only deliver the best.

We don't offer refunds after a product is sold. Replacements are free within 48 hours of delivery.
Eligible items must be unused, in original condition/packaging. Company arranges return shipping.

Non-returnable: Discounted items, items < Rs.500, combo items.

Exchanges: Defective/damaged items replaced. Email moumita@uthretail.com. Rs.100 charge for exceptions. Not < Rs.500 orders.

Shipping: Mail to UTH Retail Nainan Para, Baranagar, Kolkata-700036, West Bengal. You pay return shipping; non-refundable. Refund deducts return shipping cost. Exchange delivery time varies by location.